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Supplier Keeps Mailrooms Safe at Verizon Wireless: This relationship was a finalist in the 2009 Outsourcing Excellence Awards: Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 - exceeding expectations by 500 percent. Read why this relationship succeeds.
Study Reveals Buyers' Areas of Disappointment in Outsourcing: Buyers often experience situations that fail to fulfill their expectations. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them.
Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing
Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers' use of funds produced by the cost-reduction efforts.
2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities
Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.
Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term
Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers for adding scope. The study also identified a key factor in enabling the scope-expansion decision.
Impact of Service Provider Selection Criteria on Transition/Migration Challenges
Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers' strategies cause the opposite of the intended outcome.
The Outsourcing Excellence Awards Process: Hints for Applicants: What are the Outsourcing Excellence Awards? Answer: the Oscars of outsourcing. In case you want to get a head start on your application for the 2009 awards, now in their 12th year, here are answers to their most frequently asked questions.
Learnings from the 2007 Outsourcing Excellence Awards’ HR Relationships
The 12 relationships nominated for the 2007 Outsourcing Excellence Awards in the category of outsourced HR processes reveal best practices in supplier-selection criteria and buyers' opinions of key success factors in their relationships.
How to Rebound from a Failed Outsourcing Relationship
This article discusses three main areas of problems that characterize the failed relationships – trust, money, and flexibility – and best-practice tips for moving forward after a failure.
What Causes Outsourcing Failures?
This article discusses nine causes of outsourcing failures and the best practices of up-front planning, setting clear expectations, and the critical importance of an effective governance framework as well as cultural fit in successful outsourcing relationships.
The CON-fidence-Games Aspect of Outsourcing Arrangements
This article discusses best practices in buyers and suppliers not taking advantage of each other after they launch their relationship.
Going for the Gold: What It Takes to Really Win in Outsourcing
This article examines several awards relationships and looks at best practices that allowed the companies to stay on course despite challenges and achieve more value than they anticipated.
Cost vs. Value of Using an Outsourcing Consultant
This article discusses the outcomes and best practices of 78 executives in using outsourcing consultant services in structuring their relationships.
"We, inc." or Side Show? Why You Need an Intimate Communication Strategy in Your Outsourcing Relationship
Commitment, consensus, and compatibility are three best practices of awards relationships discussed in this article.
Can You Overdose on Outsourcing? Maintaining "Health" for Enterprise-wide Value Chains
Just as drug interaction problems can result from mixing various pills, an unsatisfactory outcome may result from multiple outsourcing providers not interacting for a buyer's optimal value. This article discusses two awards relationships (for HR and for print and mail services) and the best practice of using a pull rather than a push strategy for getting all parties on the same page.
Manufacturing Ties That Bind
This article examines three manufacturing companies in the outsourcing awards program and their best practices for using outsourcing for a competitive advantage in producing the best products for their customers.
No Dress Rehearsals: Advice for Starting an Outsourcing Relationship (Part 1 in series)
This article examines awards relationships and discusses the best practices of communicating to buyer's management and employees about the changes that take place when shifting to an outsourcing model and whether to outsource a "broken" process.
Heigh Ho, Heigh Ho, It’s Off to Work We Go: Advice for Starting an Outsourcing Relationship (Part 2 in series)
Service provider selection, transition, and change management are three areas of best practices in awards relationships highlighted in this article.
Implementing/Transitioning into Outsourcing: Advice for Starting an Outsourcing Relationship
This article looks at situations that arise where best practices are not followed in the area of cleaning up the buyer's data before outsourcing it, not conveying adequate information about data to the service provider up front, and launching an outsourcing relationship while the buyer is going through a merger.
No Time for RFPs: Rushing to Market Becomes a Risky Trend
Establishing trust, effective communication, ensuring flexibility, all start in the RFP process. This article presents best practices in these areas, as revealed in several awards relationships.
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